PAYMENT AND CANCELLATION POLICY AND TERMS AND CONDITIONS
* This document is also available as a printable PDF file.
Important Notice: The Terms and Conditions below will be applicable for most but not all of our tours. Some tours have special or more stringent Terms and Conditions, such as our trips to Africa, Cuba, Southeast Asia, Costa Rica, etc. Travelers will receive a copy of our Terms and Conditions when signing up for a tour and should read thoroughly the document before submitting a deposit.
CONFIRMATION OF PARTICIPATION: At the time of your initial tour booking, you will receive a confirmation packet which will contain the following materials: an official letter which will describe the tour and its general features, a copy of our Terms and Conditions and information about purchasing travel insurance.
DEPOSITS AND PAYMENTS: Deposits are made to hotels, air carriers and other suppliers in order to book travel services and are non-refundable and non-transferable. Final payments will generally be due between 90-60 days prior to departure, although some tours may require earlier or later payment. All payments should be in the form of check, cash or money order and made payable to ArawjoTours, LLC.
CANCELLATION POLICY (land package only): Generally, the penalty for tour cancellation from the time of final payment until sixty days prior to departure is $500.00 per person and $1000.00 per person for cancellations that occur from sixty until forty-six days prior to departure. No refunds on either the land package or the air will be granted for cancellations forty-five days or less prior to departure. Air policy: Once ticketed all air tickets are fully non-refundable and non-changeable. Cancellation penalties are in addition to the non-refundable, non-transferable initial tour deposit.
CANCELLATION OF TRAVELING COMPANION: Travelers whose traveling companion cancels his/her participation in a tour will be charged at the single supplement rate for all land packages.
AIRPORT DEPARTURE TAXES, SECURITY FEES AND FUEL SURCHARGES: Unless otherwise specified, all tour packages are exclusive of airport departure taxes, security fees and any applicable fuel surcharges.
FARES AND RATES: Subject to change without notice based on currency fluctuation in excess of 3% and/or cost changes in airfare, airport departure taxes, hotels or other services beyond the control of ArawjoTours, LLC. Rates are guaranteed upon acceptance of full payment. All rates are in U.S. dollars.
AIR TICKETS AND SEATING: Although we always request that friends and family members be seated together, we cannot guarantee that that will happen at the time of ticketing. Our group air contracts are heavily discounted and are based on a group block of seats. Seat assignments are generally done by the airline. All passengers must be flexible when travelling with us, as there are certain things that are beyond our control. If you want greater control over seating, you can always purchase the “Land-Only” package from us and purchase air on your own.
TRAVEL INSURANCE: Travel Insurance is strongly recommended. A brochure has been enclosed with your enrollment packet. Contact Travel Insured at 1-800-243-3174 or click on the following link http://www.travelinsured.com/agency?agency=45179 to purchase insurance on-line.
DISCLAIMER OF LIABILITY FOR TRIP CHANGES AND CANCELLATIONS:
Arawjo Tours, LLC, their owners, officers, employees and agents (hereinafter collectively referred to as the “Tour Company”) act only as independent agents in providing a service to plan itineraries and make trip arrangements for lodging, transportation, sightseeing tours, restaurants, luggage handling and other products, services or amenities (hereafter collectively referred to as the “trip arrangements”) needed for your trip, vacation or tour (the “trip”). The Tour Company does not independently control, supervise, inspect or audit the suppliers, wholesalers and third parties consulted, selected or contracted to provide your trip arrangements. The Tour Company is not an actual, captive or apparent agent of those entities that are selected, contracted and paid to supply your trip arrangements. The Tour Company relies upon said entities to provide reliable quality trip arrangements. Trip arrangements can change or cancel due to accident or without apparent good cause or for reasons beyond the Tour Company’s control. The Tour Company does not warrant against and is hereby generally released from legal liability for any charges, increased costs, trip cost advances (unless the Tour Company is in actual possession and control of the advanced funds), inconvenience, disappointment and consequential losses resulting from trip arrangement changes or cancellations caused by others not subject to the Tour Company’s direct supervision and control. The Tour Company also does not warrant against and is hereby generally released from legal liability for charges, increased costs, trip cost advances (unless the Tour Company is in actual possession and control of the advanced funds), inconvenience, disappointment and consequential losses resulting from delay, overbooking, insufficient booking or financial distress of the provider, sickness, quarantine, theft, crime, labor disputes, acts of war and terrorism, equipment breakdown or unavailability, government restraints, weather and any causes not subject to its direct supervision and control. The Tour Company disclaims any and all express and implied warranties of your subjective enjoyment of or satisfaction with the trip. A gratuitous good faith effort by the Tour Company to resolve complaints against provider entities can be terminated at any time and shall not be deemed a waiver of the protections granted to the Tour Company herein. The preceding is intended to and in fact applies to you, your family members and companions accompanying you on the trip.
DISCLAIMER OF LIABILITY FOR PERSONAL INJURY:
The risks to your safety from traveling to unfamiliar places, foreign countries and cultures can be either greater than or different from risks you normally encounter and avoid on a daily basis. On your trip you could suffer serious or fatal injuries caused by people who act intentionally, recklessly or negligently, or even by animals; or caused by dangerous or defective conditions of hotels, buildings, airplanes and airports, boats and ships, trains, cars and buses, equipment, sightseeing places and any other place you may visit or means of transportation used on your trip. If the Tour Company provides advice to follow for your safety, you should follow the advice but it is intended solely as a warning to be careful and you cannot rely upon it as either reasonable assurance or a guarantee of your safety even if you follow the advice. The Tour Company does not warrant against and is hereby generally released from legal liability for injury, death, emotional distress, unliquidated civil damages, property damage or loss, medical expenses, lost earnings, inconvenience and consequential losses caused by the described risks of harm. You, your family members and companions accompanying you on the trip expressly acknowledge and voluntarily accept the risks of harm described in the preceding.
COVID-19 DISCLAIMER OF LIABILITY
In connection with your purchase of Arawjo Tours, LLC services and products, please be advised of the risks of the Covid-19 pandemic. By embarking on any trip provided by Arawjo Tours, LLC, you, your family and companions expressly acknowledge and voluntarily accept these risks. The company does not warrant against and is hereby generally released from legal liability for unsafe conditions or health hazards including pandemics or other illnesses. Moreover, we have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings, or quarantines.